Digitalz Pro Media & Technologies Private Limited

Last Updated: 25/Aug-2026

General Terms for Digital Marketing, SEO, Advertising, Web, E-commerce, Branding and Related Services

Important Legal Notice

This is a general commercial Terms of Service framework prepared for Digitalz Pro Media & Technologies Private Limited. It should be reviewed by an India-qualified lawyer before being published or used as the final binding contract. The proposal, quotation or Statement of Work (SOW) for each client should specify the exact scope, fees, deliverables, timelines, exclusions and service-specific terms.

1. Definitions

  • Digitalz Pro, Company, we, us and our mean Digitalz Pro Media & Technologies Private Limited.
  • Client means the person or legal entity purchasing Services.
  • Services means the digital marketing, advertising, SEO, AIO/GEO, social media, lead generation, website, e-commerce, Shopify, content, branding, PR, personal branding, analytics or other services agreed in writing.
  • Deliverables means the specific outputs listed in the applicable proposal or SOW.
  • Client Materials means information, content, logos, credentials, data, images, videos, trademarks and other materials supplied by the Client.
  • Third-Party Platforms means Google, Meta, LinkedIn, Shopify, hosting providers, social networks, analytics tools, publication platforms and other external services.

2. Acceptance

  • These Terms apply when incorporated into a proposal, SOW, quotation, order form or other written engagement.
  • Approval of a proposal, signing an agreement, payment of an advance, written instruction to commence work, or continued receipt of Services constitutes acceptance of the applicable terms.
  • If a signed SOW conflicts with these general Terms, the SOW will prevail for that specific matter.

3. Scope of Services

  • Digitalz Pro will provide only the Services and Deliverables expressly included in the applicable proposal or SOW.
  • Website descriptions are general descriptions of capabilities and do not mean that every listed activity is included in every engagement.
  • Services may be provided on a monthly retainer, project, campaign, milestone, fixed-fee or other agreed basis.
  • Digitalz Pro may use employees, contractors and specialist partners where reasonably required.

4. Client Responsibilities

  • Provide accurate information, timely approvals, access credentials and Client Materials required for the Services.
  • Ensure that Client Materials, claims, offers, products and instructions are lawful and do not infringe third-party rights.
  • Nominate an authorised contact for approvals and consolidated feedback.
  • Review deliverables promptly and communicate corrections within the agreed review period.
  • Maintain ownership and valid access to domains, websites, advertising accounts, social accounts, CRM systems and other business assets unless otherwise agreed.
  • Ensure compliance of business-specific claims and regulated content, including healthcare, finance, education, real estate and other sector-specific requirements.
  • Handle sales follow-up, customer service and conversion of leads unless these activities are expressly included in the SOW.

5. Fees, Invoicing and Taxes – Payment Grace Period & Interest

  • Fees, payment dates and billing frequency will be stated in the proposal, SOW or invoice.
  • Applicable GST and other statutory taxes are additional unless expressly stated otherwise.
  • Advance payments, retainers, setup fees and committed resources may be non-refundable once corresponding work or commitments have commenced, subject to applicable law and the agreed contract.
  • Third-party subscriptions, domains, hosting, plugins, stock assets, premium tools, publication fees, platform charges and advertising spend are excluded unless expressly included.
  • Digitalz Pro may pause Services for overdue invoices after reasonable notice. Delays caused by suspension may affect project timelines.
  • 7 calendar days’ grace period after the payment due date. After the grace period, Digitalz Pro is entitled to charge interest @ 2% per month on the outstanding amount. Interest will continue until the payment is fully settled.

6. Advertising and Media Spend

  • Google Ads, Meta Ads, LinkedIn Ads, YouTube Ads and other media budgets are separate from Digitalz Pro management fees unless expressly stated otherwise.
  • Digitalz Pro does not control auction prices, CPC/CPM, platform delivery, ad approvals, account reviews, algorithm changes, platform outages or policy decisions.
  • Ad spend does not guarantee leads, sales, revenue, ROAS, ROI or conversions.
  • Advertising claims, offers, prices and landing-page information supplied by the Client must be accurate and compliant.
  • Material increases to approved advertising budgets require Client approval.

7. SEO, AIO and GEO

  • SEO, AIO and GEO are ongoing optimisation activities affected by search engines, AI platforms, competitors, algorithms, crawling, indexing and other external factors.
  • Digitalz Pro does not guarantee specific rankings, AI Overview placement, ChatGPT/Claude/Gemini/Perplexity citations, traffic, backlinks, featured snippets, leads or revenue.
  • Forecasts, ranking targets, traffic estimates and lead projections are planning estimates unless expressly guaranteed in a signed agreement.
  • Client refusal or delay in implementing recommended changes may affect performance and will not by itself constitute failure to provide Services.

8. Lead Generation

  • A lead is not necessarily a qualified lead, sales opportunity or customer.
  • Lead volume and quality depend on market conditions, audience, budget, offer, creative, landing pages, qualification criteria and sales follow-up.
  • Unless expressly guaranteed in writing, Digitalz Pro does not guarantee a particular number of leads, qualified leads, appointments, site visits, applications, bookings or customers.
  • The Client is responsible for timely follow-up and conversion unless sales handling is included in the SOW.
  • The Client must comply with applicable consent, privacy, telemarketing and communication laws.

9. Social Media and Personal Branding

  • Social media services may include strategy, content calendars, copy, creative direction, publishing, monitoring, engagement and reporting according to the agreed scope.
  • Follower growth, viral reach, engagement, verification, enquiries and sales are not guaranteed.
  • Client approval delays may shift publishing schedules.
  • For personal branding, the Client remains responsible for the accuracy of personal claims, credentials, achievements and experiences.

10. Website, E-commerce and Shopify

  • Website and e-commerce scope will be defined by the applicable SOW, including pages, features, integrations, technology and milestones.
  • Third-party platforms such as Shopify, hosting providers, payment gateways, plugins and APIs have their own terms, fees, availability and technical limitations.
  • Third-party licences, themes, apps, plugins, hosting, domains and transaction fees are the Client’s responsibility unless expressly included.
  • The Client is responsible for legal review of privacy, cookie, shipping, returns, taxation, pricing, product claims and other website policies.
  • Launch dates depend on timely content, approvals, credentials, DNS/hosting access and third-party approvals.

11. Content and Creative

  • Content will follow the agreed brief, brand guidelines and scope.
  • Client-specific facts, product specifications, prices, certifications and regulated claims must be verified and approved by the Client.
  • Revision limits apply as stated in the SOW. Additional revisions or changes to an approved brief may be chargeable.
  • Third-party stock, fonts, software and other assets remain subject to their respective licences.
  • Digitalz Pro may use AI-assisted tools where appropriate, with reasonable review and editing; the Client remains responsible for final approval of factual and brand-specific information.

12. PR, Publications and Influencer Marketing

  • Publication acceptance, editorial decisions, publication dates, backlink attributes, influencer availability, reach and engagement are controlled by third parties unless expressly guaranteed.
  • Sponsored or paid placements will be identified where required by the relevant platform or applicable rules.
  • Digitalz Pro does not guarantee editorial acceptance, permanent publication, backlinks, traffic, rankings, follower growth, engagement or sales unless expressly agreed.
  • The Client must provide accurate claims, disclosures and product information.

13. Intellectual Property

  • Digitalz Pro retains ownership of its pre-existing materials, templates, methodologies, processes, systems, know-how, reusable components and internal tools.
  • Subject to full payment, the Client receives the agreed rights to use final Deliverables created specifically for the Client, subject to third-party licence restrictions.
  • The Client grants Digitalz Pro a limited licence to use Client Materials solely to perform the Services.
  • Unless prohibited in writing, Digitalz Pro may use the Client’s name and non-confidential completed work in its portfolio, credentials and case studies.

14. Confidentiality

  • Each party will protect the other’s non-public confidential information using reasonable care and use it only for the engagement.
  • Confidentiality obligations do not apply to information that is public without breach, independently developed, already lawfully known or lawfully obtained from another source.
  • Disclosure required by law is permitted to the extent legally required.

15. Privacy and Personal Data

  • Each party will comply with applicable privacy and data-protection laws.
  • The Client is responsible for ensuring that personal data provided to Digitalz Pro was collected and shared lawfully and that required notices and consents exist.
  • Where Digitalz Pro processes personal data on behalf of the Client, additional data-processing terms may be required.

16. Third-Party Platforms

  • Digitalz Pro cannot control third-party outages, policy changes, account restrictions, API changes, pricing changes, security incidents, algorithm changes or discontinuation of third-party features.
  • Where the Client owns a third-party account, the Client remains responsible for account access, billing methods and compliance with that platform’s terms.

17. Approvals and Scope Changes

  • Client approvals and consolidated feedback must be provided within the agreed review period.
  • Changes to an approved brief, strategy, design, technology or deliverable may be treated as a change request.
  • Additional work may be separately quoted or billed.
  • Client delays, missing content or delayed access may extend delivery timelines.

18. Timelines

  • Timelines are based on the assumptions in the proposal/SOW.
  • Timelines may change due to Client dependencies, third-party approvals, revisions, technical issues, platform changes, legal review or events outside Digitalz Pro’s reasonable control.

19. No Guaranteed Business Outcomes

Except for any specific written guarantee in a signed agreement, Digitalz Pro does not guarantee rankings, traffic, leads, qualified leads, followers, engagement, sales, revenue, ROAS, ROI, admissions, bookings, appointments, backlinks, media coverage, influencer performance, website conversion rates or other commercial outcomes.

20. Compliance

  • The Client is responsible for ensuring its products, services, claims, offers and marketing practices comply with applicable laws and industry rules.
  • Digitalz Pro may refuse or suspend content or campaigns that it reasonably believes are unlawful, deceptive, infringing, unsafe or likely to violate platform policies.

21. Suspension

  • Digitalz Pro may suspend Services for material non-payment, lack of required access or approvals, unlawful instructions, serious security concerns, abusive conduct or material breach.
  • Where reasonably possible, Digitalz Pro will provide notice and an opportunity to remedy the issue.
  • Suspension caused by the Client does not automatically cancel payment obligations for completed work, committed resources or non-cancellable third-party costs.

22. Termination

  • Termination will follow the notice and cancellation provisions in the applicable SOW.
  • If the SOW is silent, either party may request termination on reasonable written notice, subject to payment for work performed, approved expenses, committed third-party costs and any agreed minimum term or cancellation fee.
  • On termination, paid-for completed Deliverables due for handover will be provided subject to technical and third-party licence restrictions.

23. Refunds and Cancellation

  • Refund eligibility depends on the proposal, SOW, payment terms and nature of the Service.
  • Fees for completed work, work already performed, committed third-party costs, media spend already charged and non-refundable subscriptions are generally not refundable, subject to applicable law.
  • Any specific written refund or cancellation commitment will prevail.

24. Warranties and Disclaimers

  • Except for obligations expressly stated in the applicable agreement and to the maximum extent permitted by law, Services are provided on an agreed basis.
  • Digitalz Pro does not warrant uninterrupted third-party availability, error-free performance, specific search-engine/AI behaviour or any particular commercial result.

25. Limitation of Liability

  • To the maximum extent permitted by law, Digitalz Pro will not be liable for indirect, incidental, special, consequential or punitive losses, or loss of profits, revenue, goodwill, data, business opportunity or anticipated savings.
  • Subject to applicable law, the final contract should specify an agreed aggregate liability cap, normally linked to fees paid for the affected Services during a defined look-back period. This clause should be legally reviewed before use.

26. Indemnification

To the extent permitted by law, the Client should indemnify Digitalz Pro against third-party claims arising from Client Materials, unlawful or infringing instructions, inaccurate Client claims, products/services or the Client’s breach of law or contract. The final wording should be reviewed by counsel.

27. Force Majeure

Neither party is responsible for delay caused by events beyond reasonable control, including natural disasters, war, civil unrest, government action, widespread internet/telecommunications failure, major cyber incidents, epidemics, strikes or material third-party service disruption.

28. Dispute Resolution & Governing Law

  • Governed by the laws of India. Courts at Faridabad, Haryana shall have exclusive jurisdiction. Good-faith resolution between authorised/senior representatives will be attempted first.

29. Notices

  • Formal notices should be sent to the notice email/address stated in the applicable agreement.
  • Digitalz Pro’s website currently lists 1030/9, First Floor, Sector 9, Faridabad, Haryana – 122005 and sidharth@digitalzpro.com as business contact information.

30. Entire Agreement, Severability and Waiver

  • The applicable proposal/SOW, these Terms and expressly incorporated policies form the agreement for the Services.
  • If a provision is invalid, the remaining provisions continue to apply.
  • Failure to enforce a provision does not waive the right to enforce it later.

31. Service-Specific Addenda

  • Digitalz Pro should use service-specific addenda where appropriate for SEO/AIO/GEO, paid advertising, social media, lead generation, website/Shopify development, content/creative, PR/publications, influencer marketing and personal branding/LinkedIn management.
  • Each SOW should identify scope, deliverables, quantities, revisions, platforms, budget, fees, payment schedule, term, notice period, reporting, exclusions, ownership and KPIs.

32. Digitalz Pro Contact Details

Digitalz Pro Media & Technologies Private Limited

Office: 1030/9, First Floor, Sector 9, Faridabad, Haryana – 122005

Phone: +91 639 846 4220

Support: +91 954 092 4651

Email: sidharth@digitalzpro.com

Website: www.digitalzpro.com